LeadDesk, a European leader in cloud-based contact center software, recently launched its new LeadDesk Talk app on the Salesforce CRM system’s AppExchange marketplace. This app brings customer service and sales teams a high-quality voice and SMS messaging channel within Salesforce.
The LeadDesk Talk app allows Salesforce users to make and receive calls and send text messages directly within their CRM system. It leverages LeadDesk’s global call platform, which enables uninterrupted calls with high audio quality in all situations. This integration with Salesforce, the global market leader in CRM systems, allows for a wider customer base to access LeadDesk’s telco platform, which is already used in more than 60 countries.
Features of LeadDesk Talk App
Some key features of the LeadDesk Talk app include:
- Making and receiving calls within Salesforce.
- Sending and receiving text messages within Salesforce
- Integration with LeadDesk’s global call platform for high-quality audio calls
- Easy integration with other systems.
Advantages of LeadDesk Talk App
One of the main advantages of using the LeadDesk Talk app is the ability to have all customer interactions and information in one central location within Salesforce. This allows for more efficient and effective customer service and sales operations. Additionally, the app’s integration with LeadDesk’s global call platform ensures that calls are of high quality and uninterrupted.
How to Use LeadDesk Talk App
To use the LeadDesk Talk app, Salesforce users simply need to purchase and install the app on their AppExchange marketplace. From there, they can start making and receiving calls and sending text messages directly within their CRM system.
LeadDesk Talk works on a tiered subscription plan, which can be purchased on LeadDesk.com
The Default pricing plan starts from €15 EUR/user/month with a Free trial available for 30 days
LeadDesk’s CEO, Olli Nokso-Koivisto, believes that the app will be hugely popular and open many new doors for their sales teams. With its integration with the widely used Salesforce CRM system and its high-performance telco platform, the LeadDesk Talk app is sure to bring value to any customer service or sales organization.
The LeadDesk Talk App will unlock your agents with full potential with its top-performing contact center tool for inbound and outbound calling.
Further, this app will make it easy to serve your customers from its functions that include Click-to-Call, Inbound Caller Matching, SMS Follow-up, and Activity-level Logging. Finally, this will provide a personalized experience to your customers